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  <title
    type="text">Jacada</title>
  <subtitle
    type="text">Contains the last 20 releases</subtitle>
  <id>uuid:c1aa1cbe-8009-44a7-8b29-ec8cc2544380;id=24655</id>
  <rights
    type="text">Copyright 2021, Jacada</rights>
  <updated>2021-07-01T14:03:00Z</updated>
  <author>
    <name>newsdesk@globenewswire.com (NewsDesk)</name>
    <uri>http://www.globenewswire.com/LegacyRss?Length=4</uri>
    <email>newsdesk@globenewswire.com</email>
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  <entry>
    <id>https://www.globenewswire.com/news-release/2021/07/01/2256620/0/en/Social-Media-Study-Stress-Hurts-Call-Center-Employees-and-the-Customer-Experience.html</id>
    <title
      type="text">Social Media Study: Stress Hurts Call Center Employees and the Customer Experience</title>
    <published>2021-07-01T14:03:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2021/07/01/2256620/0/en/Social-Media-Study-Stress-Hurts-Call-Center-Employees-and-the-Customer-Experience.html" />
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      term="Other OTC:JCDAF"
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    <category
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      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[<p>ATLANTA, July  01, 2021  (GLOBE NEWSWIRE) --  Jacada, a leading provider of <a href="https://www.jacada.com/contact-center-automation/agent-assist/?utm_source=news&amp;utm_medium=press-release&amp;utm_campaign=agents-rant" rel="nofollow" target="_blank" title=""><u>AI and RPA powered virtual assistants</u></a>, recently released <a href="http://www.jacada.com/blog/what-is-call-center-life-how-poor-ex-hurts-your-cx/?utm_source=news&amp;utm_medium=press-release&amp;utm_campaign=agents-rant" rel="nofollow" target="_blank" title=""><u>key insights on why contact center employees are stressed</u></a> and how their stress negatively affects the customer experience.  </p>]]></content>
    <dc:identifier>2256620</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 01 Jul 2021 14:03 GMT</dc:modified>
    <dc:subject>Market Research Reports</dc:subject>
    <dc:keyword>contact center</dc:keyword>
    <dc:keyword>Call Center Automation</dc:keyword>
    <dc:keyword>jacada</dc:keyword>
    <dc:keyword>customer experience</dc:keyword>
    <dc:keyword>employee experience</dc:keyword>
    <dc:keyword>Reddit</dc:keyword>
    <dc:keyword>agent attrition</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2021/04/15/2210990/0/en/Jacada-Partners-With-CallMiner-to-Coach-Agents-and-Automate-Tasks-Using-Agent-Assist.html</id>
    <title
      type="text">Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist</title>
    <published>2021-04-15T14:03:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2021/04/15/2210990/0/en/Jacada-Partners-With-CallMiner-to-Coach-Agents-and-Automate-Tasks-Using-Agent-Assist.html" />
    <category
      term="Other OTC:JCDAF"
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    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time <pre>The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time</pre>]]></content>
    <dc:identifier>2210990</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 15 Apr 2021 14:03 GMT</dc:modified>
    <dc:subject>Partnerships</dc:subject>
    <dc:keyword>speech analytics</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Agent Assist</dc:keyword>
    <dc:keyword>Conversational AI</dc:keyword>
    <dc:keyword>call center software</dc:keyword>
    <dc:keyword>contact center</dc:keyword>
    <dc:keyword>conversation analytics</dc:keyword>
    <dc:keyword>FCR</dc:keyword>
    <dc:keyword>AHT</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/11/18/2129303/0/en/Servion-Global-Solutions-and-Jacada-Join-Forces-to-Build-Automation-First-Contact-Centers-Deliver-Effortless-Customer-Experiences.html</id>
    <title
      type="text">Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers &amp; Deliver Effortless Customer Experiences</title>
    <published>2020-11-18T14:00:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/11/18/2129303/0/en/Servion-Global-Solutions-and-Jacada-Join-Forces-to-Build-Automation-First-Contact-Centers-Deliver-Effortless-Customer-Experiences.html" />
    <category
      term="Other OTC:JCDAF"
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      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[<p>ATLANTA, Nov.  18, 2020  (GLOBE NEWSWIRE) -- <a href="https://www.jacada.com/" rel="nofollow" target="_blank" title="Jacada">Jacada</a>, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, <a href="https://www.servion.com/" rel="nofollow" target="_blank" title="Servion Global Solutions">Servion Global Solutions</a>, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally.</p>]]></content>
    <dc:identifier>2129303</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Wed, 18 Nov 2020 14:02 GMT</dc:modified>
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      medium="image"
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        type="html"><![CDATA[<p>
  <a href="https://www.globenewswire.com/news-release/2020/11/18/2129303/0/en/Servion-Global-Solutions-and-Jacada-Join-Forces-to-Build-Automation-First-Contact-Centers-Deliver-Effortless-Customer-Experiences.html">
    <img src="https://ml.globenewswire.com/Resource/Download/03b8e27b-d501-4841-8b6e-f669c2325fed" width="600" align="left" border="0" alt="Servion and Jacada partner to deliver automation-first contact centers" title="Jacada and Servion Global Partnership" />
  </a>
</p><br clear="all" />]]></media:text>
      <media:credit
        role="publishing company">GlobeNewswire Inc.</media:credit>
    </media:content>
    <dc:subject>Partnerships</dc:subject>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>Attended RPA</dc:keyword>
    <dc:keyword>customer experience</dc:keyword>
    <dc:keyword>Call Center Automation</dc:keyword>
    <dc:keyword>Conversational AI</dc:keyword>
    <dc:keyword>Agent Assist</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/10/08/2105661/0/en/Jacada-Recognized-for-a-Second-Consecutive-Year-as-a-Major-Contender-in-Everest-Group-PEAK-Matrix-for-Robotic-Process-Automation-RPA-2020.html</id>
    <title
      type="text">Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020</title>
    <published>2020-10-08T13:00:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/10/08/2105661/0/en/Jacada-Recognized-for-a-Second-Consecutive-Year-as-a-Major-Contender-in-Everest-Group-PEAK-Matrix-for-Robotic-Process-Automation-RPA-2020.html" />
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      term="Other OTC:JCDAF"
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      term="IL0010834500"
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    <content
      type="html"><![CDATA[Jacada stands out as the only vendor to be included in the 2020 Everest Group PEAK Matrix® reports for both #RPA (Robotic Process Automation) and #IVA (Intelligent Virtual Agents) <pre>Jacada stands out as the only vendor to be included in the 2020 Everest Group PEAK Matrix® reports for both #RPA (Robotic Process Automation) and #IVA (Intelligent Virtual Agents)</pre>]]></content>
    <dc:identifier>2105661</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 08 Oct 2020 13:01 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>Attended RPA</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>robotic desktop automation</dc:keyword>
    <dc:keyword>Everest Group RPA</dc:keyword>
    <dc:keyword>Peak Matrix</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/07/30/2070567/0/en/UPDATE-Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html</id>
    <title
      type="text">UPDATE -- Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation</title>
    <published>2020-07-30T16:15:41Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/07/30/2070567/0/en/UPDATE-Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html" />
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      term="Other OTC:JCDAF"
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    <content
      type="html"><![CDATA[Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) <pre>Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA)</pre>]]></content>
    <dc:identifier>2070567</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 30 Jul 2020 16:15 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Gartner MQ for RPA</dc:keyword>
    <dc:keyword>Gartner MQ</dc:keyword>
    <dc:keyword>Attended RPA</dc:keyword>
    <dc:keyword>robotic desktop automation</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/07/30/2070539/0/en/Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html</id>
    <title
      type="text">Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation</title>
    <published>2020-07-30T15:42:39Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/07/30/2070539/0/en/Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) <pre>Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA)</pre>]]></content>
    <dc:identifier>2070539</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 30 Jul 2020 15:42 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Gartner MQ for RPA</dc:keyword>
    <dc:keyword>Gartner MQ</dc:keyword>
    <dc:keyword>Attended RPA</dc:keyword>
    <dc:keyword>robotic desktop automation</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/07/23/2066565/0/en/Symphony-a-SYKES-company-Joins-Forces-With-Jacada-as-Newest-Global-Consulting-Partner.html</id>
    <title
      type="text">Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner</title>
    <published>2020-07-23T12:15:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/07/23/2066565/0/en/Symphony-a-SYKES-company-Joins-Forces-With-Jacada-as-Newest-Global-Consulting-Partner.html" />
    <category
      term="Other OTC:JCDAF"
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    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment <pre>Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment</pre>]]></content>
    <dc:identifier>2066565</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 23 Jul 2020 12:15 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Attended RPA</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Customer Service Automation</dc:keyword>
    <dc:keyword>BPO</dc:keyword>
    <dc:keyword>Intelligent Automation</dc:keyword>
    <dc:keyword>AI</dc:keyword>
    <dc:keyword>robotic desktop automation</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/04/16/2017384/0/en/Jacada-Named-a-Major-Contender-in-the-Everest-Group-PEAK-Matrix-for-Intelligent-Virtual-Agents-IVA-2020.html</id>
    <title
      type="text">Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020</title>
    <published>2020-04-16T13:04:04Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/04/16/2017384/0/en/Jacada-Named-a-Major-Contender-in-the-Everest-Group-PEAK-Matrix-for-Intelligent-Virtual-Agents-IVA-2020.html" />
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      term="IL0010834500"
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    <content
      type="html"><![CDATA[Jacada is one of only two vendors to be included in the Everest Group Peak Matrix® assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives <pre>Jacada is one of only two vendors to be included in the Everest Group Peak Matrix® assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives</pre>]]></content>
    <dc:identifier>2017384</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 16 Apr 2020 13:03 GMT</dc:modified>
    <media:content
      medium="image"
      type="image/jpeg"
      width="600"
      url="https://ml.globenewswire.com/Resource/Download/c8341302-72f0-4458-aeb2-c6102975eebb">
      <media:text
        type="html"><![CDATA[<p>
  <a href="https://www.globenewswire.com/news-release/2020/04/16/2017384/0/en/Jacada-Named-a-Major-Contender-in-the-Everest-Group-PEAK-Matrix-for-Intelligent-Virtual-Agents-IVA-2020.html">
    <img src="https://ml.globenewswire.com/Resource/Download/c8341302-72f0-4458-aeb2-c6102975eebb" width="600" align="left" border="0" alt="Intelligent Virtual Agents (IVA) - Everest PEAK 2020 - Jacada Major Contender" title="Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives." />
  </a>
</p><br clear="all" />]]></media:text>
      <media:credit
        role="publishing company">GlobeNewswire Inc.</media:credit>
    </media:content>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>ivr</dc:keyword>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>customer service rpa</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/04/06/2012099/0/en/Jacada-To-Offer-Easy-to-Launch-Customer-Service-Automation-Solutions-for-Contact-Centers-Affected-by-the-Coronavirus-Pandemic.html</id>
    <title
      type="text">Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic </title>
    <published>2020-04-06T12:08:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/04/06/2012099/0/en/Jacada-To-Offer-Easy-to-Launch-Customer-Service-Automation-Solutions-for-Contact-Centers-Affected-by-the-Coronavirus-Pandemic.html" />
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      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Jacada is providing customer service automation solutions to boost the productivity of the new and growing work-at-home contact center workforce. As greater demands are being placed on customer service and fewer experienced agents are available, our technology boosts call deflection rates and NPS drastically <pre>Jacada is providing customer service automation solutions to boost the productivity of the new and growing work-at-home contact center workforce. As greater demands are being placed on customer service and fewer experienced agents are available, our technology boosts call deflection rates and NPS drastically</pre>]]></content>
    <dc:identifier>2012099</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Mon, 06 Apr 2020 12:08 GMT</dc:modified>
    <media:content
      medium="image"
      type="image/jpeg"
      width="600"
      url="https://ml.globenewswire.com/Resource/Download/d949a7a1-da0d-410c-a3ef-449fa0f26523">
      <media:text
        type="html"><![CDATA[<p>
  <a href="https://www.globenewswire.com/news-release/2020/04/06/2012099/0/en/Jacada-To-Offer-Easy-to-Launch-Customer-Service-Automation-Solutions-for-Contact-Centers-Affected-by-the-Coronavirus-Pandemic.html">
    <img src="https://ml.globenewswire.com/Resource/Download/d949a7a1-da0d-410c-a3ef-449fa0f26523" width="600" align="left" border="0" alt="call-center-software-coronavirus-free-offer" title="Launch no-code automation overnight." />
  </a>
</p><br clear="all" />]]></media:text>
      <media:credit
        role="publishing company">GlobeNewswire Inc.</media:credit>
    </media:content>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>visual ivr</dc:keyword>
    <dc:keyword>coronavirus</dc:keyword>
    <dc:keyword>contact centers</dc:keyword>
    <dc:keyword>Customer Service Automation</dc:keyword>
    <dc:keyword>intelligent virtual agent</dc:keyword>
    <dc:keyword>call center software</dc:keyword>
    <dc:keyword>work at home</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/02/24/1989408/0/en/Jacada-Positioned-in-2020-Gartner-Magic-Quadrant-for-Workforce-Engagement-Management-Report.html</id>
    <title
      type="text">Jacada Positioned in 2020 Gartner Magic Quadrant for Workforce Engagement Management Report</title>
    <published>2020-02-24T16:12:01Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/02/24/1989408/0/en/Jacada-Positioned-in-2020-Gartner-Magic-Quadrant-for-Workforce-Engagement-Management-Report.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management <pre>Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management</pre>]]></content>
    <dc:identifier>1989408</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Mon, 24 Feb 2020 16:11 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Gartner MQ for WEM</dc:keyword>
    <dc:keyword>workforce engagement managemen</dc:keyword>
    <dc:keyword>WEM</dc:keyword>
    <dc:keyword>Jacada Gartner</dc:keyword>
    <dc:keyword>Onboarding</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/02/13/1984457/0/en/Jacada-Broadens-Hyperautomation-and-Actionable-Intelligence-with-Interact-12-Release.html</id>
    <title
      type="text">Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release</title>
    <published>2020-02-13T12:10:04Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/02/13/1984457/0/en/Jacada-Broadens-Hyperautomation-and-Actionable-Intelligence-with-Interact-12-Release.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Jacada Interact 12.0 launched with advancements in Business Intelligence and RPA administration to reinforce end-to-end customer service automation <pre>Jacada Interact 12.0 launched with advancements in Business Intelligence and RPA administration to reinforce end-to-end customer service automation</pre>]]></content>
    <dc:identifier>1984457</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 13 Feb 2020 12:09 GMT</dc:modified>
    <media:content
      medium="image"
      type="image/png"
      width="600"
      url="https://ml.globenewswire.com/Resource/Download/6047f932-ba90-479d-a37c-cc21a33eaee0">
      <media:text
        type="html"><![CDATA[<p>
  <a href="https://www.globenewswire.com/news-release/2020/02/13/1984457/0/en/Jacada-Broadens-Hyperautomation-and-Actionable-Intelligence-with-Interact-12-Release.html">
    <img src="https://ml.globenewswire.com/Resource/Download/6047f932-ba90-479d-a37c-cc21a33eaee0" width="600" align="left" border="0" alt="Interact 12" title="This latest release unleashes new customer analytics visualization tools to allow enterprises to battle customer service complexity and gain insights for continuous improvement of automation that delight customers and empower employees." />
  </a>
</p><br clear="all" />]]></media:text>
      <media:credit
        role="publishing company">GlobeNewswire Inc.</media:credit>
    </media:content>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Customer Service Automation</dc:keyword>
    <dc:keyword>Call Center Automation</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2020/02/04/1979645/0/en/Jacada-Debuts-as-Customer-Service-Specialist-in-HFS-Research-Top-10-Robotic-Process-Automation-Report.html</id>
    <title
      type="text">Jacada Debuts as Customer Service “Specialist” in HFS Research Top 10 Robotic Process Automation Report</title>
    <published>2020-02-04T15:32:35Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2020/02/04/1979645/0/en/Jacada-Debuts-as-Customer-Service-Specialist-in-HFS-Research-Top-10-Robotic-Process-Automation-Report.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Innovation and Embedded Intelligence in customer service automation highlighted as key strengths <pre>Innovation and Embedded Intelligence in customer service automation highlighted as key strengths</pre>]]></content>
    <dc:identifier>1979645</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Tue, 04 Feb 2020 15:32 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/11/12/1945529/0/en/Jacada-Awarded-ISV-Partner-of-the-Year-by-Leading-Cloud-Contact-Center-Provider-Five9.html</id>
    <title
      type="text">Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9</title>
    <published>2019-11-12T14:55:55Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/11/12/1945529/0/en/Jacada-Awarded-ISV-Partner-of-the-Year-by-Leading-Cloud-Contact-Center-Provider-Five9.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit <pre>After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit</pre>]]></content>
    <dc:identifier>1945529</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Tue, 12 Nov 2019 14:55 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Five9</dc:keyword>
    <dc:keyword>csRPA</dc:keyword>
    <dc:keyword>customer service rpa</dc:keyword>
    <dc:keyword>CCaaS</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/07/31/1894746/0/en/Jacada-Continues-to-Impress-Declared-a-Major-Contender-in-Robotic-Process-Automation-RPA.html</id>
    <title
      type="text">Jacada Continues to Impress; Declared a “Major Contender” in Robotic Process Automation (RPA)</title>
    <published>2019-07-31T12:49:15Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/07/31/1894746/0/en/Jacada-Continues-to-Impress-Declared-a-Major-Contender-in-Robotic-Process-Automation-RPA.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Everest Group’s 2019 “RPA - Technology Vendor Landscape With Products PEAK Matrix™ Assessment” Of Jacada Is Call Center Solution Company's Latest Accolade Of Several This Year <pre>Everest Group’s 2019 “RPA - Technology Vendor Landscape With Products PEAK Matrix™ Assessment” Of Jacada Is Call Center Solution Company's Latest Accolade Of Several This Year</pre>]]></content>
    <dc:identifier>1894746</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Wed, 31 Jul 2019 12:49 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Everest Group RPA</dc:keyword>
    <dc:keyword>csRPA</dc:keyword>
    <dc:keyword>Jacada RPA</dc:keyword>
    <dc:keyword>Attended RPA</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/07/18/1884514/0/en/Jacada-Positioned-in-2019-Gartner-Magic-Quadrant-for-Robotic-Process-Automation-Software.html</id>
    <title
      type="text">Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software</title>
    <published>2019-07-18T11:30:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/07/18/1884514/0/en/Jacada-Positioned-in-2019-Gartner-Magic-Quadrant-for-Robotic-Process-Automation-Software.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Jacada’s RPA solution debuts in the Gartner Magic Quadrant for RPA Software report <pre>Jacada’s RPA solution debuts in the Gartner Magic Quadrant for RPA Software report</pre>]]></content>
    <dc:identifier>1884514</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 18 Jul 2019 11:30 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>Gartner MQ for RPA</dc:keyword>
    <dc:keyword>customer service rpa</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/07/11/1881581/0/en/Jacada-Recognized-as-a-Leading-Vendor-of-Attended-Robotic-Process-Automation-RPA-by-Zinnov.html</id>
    <title
      type="text">Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov</title>
    <published>2019-07-11T15:43:23Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/07/11/1881581/0/en/Jacada-Recognized-as-a-Leading-Vendor-of-Attended-Robotic-Process-Automation-RPA-by-Zinnov.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[<p>Contact center and <a href="https://www.jacada.com/solutions/csrpa" rel="nofollow" target="_blank" title="Customer Service RPA">Customer Service RPA</a> strategy moves Jacada into the “Leadership Zone” for Attended RPA</p>]]></content>
    <dc:identifier>1881581</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 11 Jul 2019 15:43 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>Zinnov</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Jacada RPA</dc:keyword>
    <dc:keyword>Attended RPA</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/05/02/1814067/0/en/Jacada-s-Customer-Service-RPA-two-time-winner-of-the-UK-National-Innovation-Award.html</id>
    <title
      type="text">Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award</title>
    <published>2019-05-02T07:00:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/05/02/1814067/0/en/Jacada-s-Customer-Service-RPA-two-time-winner-of-the-UK-National-Innovation-Award.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Award recognizes Jacada’s unique, hybrid approach to robot and human intelligent automation with its Smart Agent Assistant <pre>Award recognizes Jacada’s unique, hybrid approach to robot and human intelligent automation with its Smart Agent Assistant</pre>]]></content>
    <dc:identifier>1814067</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Thu, 02 May 2019 07:00 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>customer service</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>Award</dc:keyword>
    <dc:keyword>jacada</dc:keyword>
    <dc:keyword>customer service rpa</dc:keyword>
    <dc:keyword>Robotic Process Automation</dc:keyword>
    <dc:keyword>chatbot</dc:keyword>
    <dc:keyword>CSR</dc:keyword>
    <dc:keyword>contact center</dc:keyword>
    <dc:keyword>contact centre</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/04/02/1795400/0/en/Leading-Financial-Services-Provider-Selects-Jacada-Customer-Service-RPA.html</id>
    <title
      type="text">Leading Financial Services Provider Selects Jacada Customer Service RPA</title>
    <published>2019-04-02T14:18:35Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/04/02/1795400/0/en/Leading-Financial-Services-Provider-Selects-Jacada-Customer-Service-RPA.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees <pre>Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees</pre>]]></content>
    <dc:identifier>1795400</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Tue, 02 Apr 2019 14:18 GMT</dc:modified>
    <dc:subject>Product / Services Announcement</dc:subject>
    <dc:keyword>customer service</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>jacada</dc:keyword>
    <dc:keyword>customer service software</dc:keyword>
    <dc:keyword>Robotic Process Automation</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/03/19/1756923/0/en/Leading-Mortgage-Company-Leverages-Jacada-to-Drive-Customer-Service-Automation.html</id>
    <title
      type="text">Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation</title>
    <published>2019-03-19T12:00:00Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/03/19/1756923/0/en/Leading-Mortgage-Company-Leverages-Jacada-to-Drive-Customer-Service-Automation.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Jacada’s Intelligent Self-Service Provides One of the Largest Mortgage Companies in the US with Automation to Over 1.5 Million Customers <pre>Jacada’s Intelligent Self-Service Provides One of the Largest Mortgage Companies in the US with Automation to Over 1.5 Million Customers</pre>]]></content>
    <dc:identifier>1756923</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Tue, 19 Mar 2019 12:00 GMT</dc:modified>
    <dc:subject>Company Announcement</dc:subject>
    <dc:keyword>customer service</dc:keyword>
    <dc:keyword>RPA</dc:keyword>
    <dc:keyword>customer experience</dc:keyword>
    <dc:keyword>Automation</dc:keyword>
  </entry>
  <entry>
    <id>https://www.globenewswire.com/news-release/2019/03/12/1751977/0/en/Jacada-s-Customer-Service-RPA-Solutions-Showcased-at-Global-Industry-and-Virtual-Events.html</id>
    <title
      type="text">Jacada’s Customer Service RPA Solutions Showcased at Global Industry and Virtual Events</title>
    <published>2019-03-12T15:16:09Z</published>
    <updated>2024-11-16T03:43:21Z</updated>
    <link
      rel="alternate"
      href="https://www.globenewswire.com/news-release/2019/03/12/1751977/0/en/Jacada-s-Customer-Service-RPA-Solutions-Showcased-at-Global-Industry-and-Virtual-Events.html" />
    <category
      term="Other OTC:JCDAF"
      scheme="https://www.globenewswire.com/rss/stock" />
    <category
      term="IL0010834500"
      scheme="https://www.globenewswire.com/rss/ISIN" />
    <content
      type="html"><![CDATA[Meet the Jacada Team for Thought Leadership Sessions on Deploying Autonomous CX Solutions <pre>Meet the Jacada Team for Thought Leadership Sessions on Deploying Autonomous CX Solutions</pre>]]></content>
    <dc:identifier>1751977</dc:identifier>
    <dc:language>en</dc:language>
    <dc:publisher>GlobeNewswire Inc.</dc:publisher>
    <dc:contributor>Jacada</dc:contributor>
    <dc:modified>Tue, 12 Mar 2019 15:15 GMT</dc:modified>
    <dc:subject>Calendar of Events</dc:subject>
  </entry>
</feed>