<?xml version="1.0" encoding="utf-8"?> <rss version="2.0"> <channel xmlns:dc="http://dublincore.org/documents/dcmi-namespace/" xmlns:media="http://search.yahoo.com/mrss/"> <title>Jacada</title> <link>https://www.globenewswire.com/rssfeed/organization/f5U0m7AUOe-aVQpYE_yJzg==</link> <description>Contains the last 20 releases</description> <copyright>Copyright 2021, Jacada</copyright> <managingEditor>newsdesk@globenewswire.com (NewsDesk)</managingEditor> <lastBuildDate>Thu, 01 Jul 2021 14:03:00 GMT</lastBuildDate> <webMaster>webmaster@globenewswire.com (Webmaster)</webMaster> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2021/07/01/2256620/0/en/Social-Media-Study-Stress-Hurts-Call-Center-Employees-and-the-Customer-Experience.html</guid> <link>https://www.globenewswire.com/news-release/2021/07/01/2256620/0/en/Social-Media-Study-Stress-Hurts-Call-Center-Employees-and-the-Customer-Experience.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Social Media Study: Stress Hurts Call Center Employees and the Customer Experience</title> <description><![CDATA[<p>ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of <a href="https://www.jacada.com/contact-center-automation/agent-assist/?utm_source=news&utm_medium=press-release&utm_campaign=agents-rant" rel="nofollow" target="_blank" title=""><u>AI and RPA powered virtual assistants</u></a>, recently released <a href="http://www.jacada.com/blog/what-is-call-center-life-how-poor-ex-hurts-your-cx/?utm_source=news&utm_medium=press-release&utm_campaign=agents-rant" rel="nofollow" target="_blank" title=""><u>key insights on why contact center employees are stressed</u></a> and how their stress negatively affects the customer experience. </p>]]></description> <pubDate>Thu, 01 Jul 2021 14:03 GMT</pubDate> <dc:identifier>2256620</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 01 Jul 2021 14:03 GMT</dc:modified> <dc:subject>Market Research Reports</dc:subject> <dc:keyword>contact center</dc:keyword> <dc:keyword>Call Center Automation</dc:keyword> <dc:keyword>jacada</dc:keyword> <dc:keyword>customer experience</dc:keyword> <dc:keyword>employee experience</dc:keyword> <dc:keyword>Reddit</dc:keyword> <dc:keyword>agent attrition</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2021/04/15/2210990/0/en/Jacada-Partners-With-CallMiner-to-Coach-Agents-and-Automate-Tasks-Using-Agent-Assist.html</guid> <link>https://www.globenewswire.com/news-release/2021/04/15/2210990/0/en/Jacada-Partners-With-CallMiner-to-Coach-Agents-and-Automate-Tasks-Using-Agent-Assist.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist</title> <description><![CDATA[The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time <pre>The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time</pre>]]></description> <pubDate>Thu, 15 Apr 2021 14:03 GMT</pubDate> <dc:identifier>2210990</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 15 Apr 2021 14:03 GMT</dc:modified> <dc:subject>Partnerships</dc:subject> <dc:keyword>speech analytics</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>Agent Assist</dc:keyword> <dc:keyword>Conversational AI</dc:keyword> <dc:keyword>call center software</dc:keyword> <dc:keyword>contact center</dc:keyword> <dc:keyword>conversation analytics</dc:keyword> <dc:keyword>FCR</dc:keyword> <dc:keyword>AHT</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/11/18/2129303/0/en/Servion-Global-Solutions-and-Jacada-Join-Forces-to-Build-Automation-First-Contact-Centers-Deliver-Effortless-Customer-Experiences.html</guid> <link>https://www.globenewswire.com/news-release/2020/11/18/2129303/0/en/Servion-Global-Solutions-and-Jacada-Join-Forces-to-Build-Automation-First-Contact-Centers-Deliver-Effortless-Customer-Experiences.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences</title> <description><![CDATA[<p>ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- <a href="https://www.jacada.com/" rel="nofollow" target="_blank" title="Jacada">Jacada</a>, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, <a href="https://www.servion.com/" rel="nofollow" target="_blank" title="Servion Global Solutions">Servion Global Solutions</a>, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally.</p>]]></description> <pubDate>Wed, 18 Nov 2020 14:00 GMT</pubDate> <dc:identifier>2129303</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Wed, 18 Nov 2020 14:02 GMT</dc:modified> <media:content medium="image" type="image/jpeg" width="600" url="https://ml.globenewswire.com/Resource/Download/03b8e27b-d501-4841-8b6e-f669c2325fed"> <media:text type="html"><![CDATA[<p> <a href="https://www.globenewswire.com/news-release/2020/11/18/2129303/0/en/Servion-Global-Solutions-and-Jacada-Join-Forces-to-Build-Automation-First-Contact-Centers-Deliver-Effortless-Customer-Experiences.html"> <img src="https://ml.globenewswire.com/Resource/Download/03b8e27b-d501-4841-8b6e-f669c2325fed" width="600" align="left" border="0" alt="Servion and Jacada partner to deliver automation-first contact centers" title="Jacada and Servion Global Partnership" /> </a> </p><br clear="all" />]]></media:text> <media:credit role="publishing company">GlobeNewswire Inc.</media:credit> </media:content> <dc:subject>Partnerships</dc:subject> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>Attended RPA</dc:keyword> <dc:keyword>customer experience</dc:keyword> <dc:keyword>Call Center Automation</dc:keyword> <dc:keyword>Conversational AI</dc:keyword> <dc:keyword>Agent Assist</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/10/08/2105661/0/en/Jacada-Recognized-for-a-Second-Consecutive-Year-as-a-Major-Contender-in-Everest-Group-PEAK-Matrix-for-Robotic-Process-Automation-RPA-2020.html</guid> <link>https://www.globenewswire.com/news-release/2020/10/08/2105661/0/en/Jacada-Recognized-for-a-Second-Consecutive-Year-as-a-Major-Contender-in-Everest-Group-PEAK-Matrix-for-Robotic-Process-Automation-RPA-2020.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020</title> <description><![CDATA[Jacada stands out as the only vendor to be included in the 2020 Everest Group PEAK Matrix® reports for both #RPA (Robotic Process Automation) and #IVA (Intelligent Virtual Agents) <pre>Jacada stands out as the only vendor to be included in the 2020 Everest Group PEAK Matrix® reports for both #RPA (Robotic Process Automation) and #IVA (Intelligent Virtual Agents)</pre>]]></description> <pubDate>Thu, 08 Oct 2020 13:00 GMT</pubDate> <dc:identifier>2105661</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 08 Oct 2020 13:01 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>Attended RPA</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>robotic desktop automation</dc:keyword> <dc:keyword>Everest Group RPA</dc:keyword> <dc:keyword>Peak Matrix</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/07/30/2070567/0/en/UPDATE-Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html</guid> <link>https://www.globenewswire.com/news-release/2020/07/30/2070567/0/en/UPDATE-Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>UPDATE -- Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation</title> <description><![CDATA[Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) <pre>Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA)</pre>]]></description> <pubDate>Thu, 30 Jul 2020 16:15 GMT</pubDate> <dc:identifier>2070567</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 30 Jul 2020 16:15 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>Gartner MQ for RPA</dc:keyword> <dc:keyword>Gartner MQ</dc:keyword> <dc:keyword>Attended RPA</dc:keyword> <dc:keyword>robotic desktop automation</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/07/30/2070539/0/en/Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html</guid> <link>https://www.globenewswire.com/news-release/2020/07/30/2070539/0/en/Jacada-is-Recognized-for-a-Second-Consecutive-Year-in-Gartner-s-Magic-Quadrant-for-Robotic-Process-Automation.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation</title> <description><![CDATA[Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) <pre>Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA)</pre>]]></description> <pubDate>Thu, 30 Jul 2020 15:42 GMT</pubDate> <dc:identifier>2070539</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 30 Jul 2020 15:42 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>Gartner MQ for RPA</dc:keyword> <dc:keyword>Gartner MQ</dc:keyword> <dc:keyword>Attended RPA</dc:keyword> <dc:keyword>robotic desktop automation</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/07/23/2066565/0/en/Symphony-a-SYKES-company-Joins-Forces-With-Jacada-as-Newest-Global-Consulting-Partner.html</guid> <link>https://www.globenewswire.com/news-release/2020/07/23/2066565/0/en/Symphony-a-SYKES-company-Joins-Forces-With-Jacada-as-Newest-Global-Consulting-Partner.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner</title> <description><![CDATA[Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment <pre>Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment</pre>]]></description> <pubDate>Thu, 23 Jul 2020 12:15 GMT</pubDate> <dc:identifier>2066565</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 23 Jul 2020 12:15 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Attended RPA</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>Customer Service Automation</dc:keyword> <dc:keyword>BPO</dc:keyword> <dc:keyword>Intelligent Automation</dc:keyword> <dc:keyword>AI</dc:keyword> <dc:keyword>robotic desktop automation</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/04/16/2017384/0/en/Jacada-Named-a-Major-Contender-in-the-Everest-Group-PEAK-Matrix-for-Intelligent-Virtual-Agents-IVA-2020.html</guid> <link>https://www.globenewswire.com/news-release/2020/04/16/2017384/0/en/Jacada-Named-a-Major-Contender-in-the-Everest-Group-PEAK-Matrix-for-Intelligent-Virtual-Agents-IVA-2020.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020</title> <description><![CDATA[Jacada is one of only two vendors to be included in the Everest Group Peak Matrix® assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives <pre>Jacada is one of only two vendors to be included in the Everest Group Peak Matrix® assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives</pre>]]></description> <pubDate>Thu, 16 Apr 2020 13:04 GMT</pubDate> <dc:identifier>2017384</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 16 Apr 2020 13:03 GMT</dc:modified> <media:content medium="image" type="image/jpeg" width="600" url="https://ml.globenewswire.com/Resource/Download/c8341302-72f0-4458-aeb2-c6102975eebb"> <media:text type="html"><![CDATA[<p> <a href="https://www.globenewswire.com/news-release/2020/04/16/2017384/0/en/Jacada-Named-a-Major-Contender-in-the-Everest-Group-PEAK-Matrix-for-Intelligent-Virtual-Agents-IVA-2020.html"> <img src="https://ml.globenewswire.com/Resource/Download/c8341302-72f0-4458-aeb2-c6102975eebb" width="600" align="left" border="0" alt="Intelligent Virtual Agents (IVA) - Everest PEAK 2020 - Jacada Major Contender" title="Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives." /> </a> </p><br clear="all" />]]></media:text> <media:credit role="publishing company">GlobeNewswire Inc.</media:credit> </media:content> <dc:subject>Company Announcement</dc:subject> <dc:keyword>ivr</dc:keyword> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>customer service rpa</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/04/06/2012099/0/en/Jacada-To-Offer-Easy-to-Launch-Customer-Service-Automation-Solutions-for-Contact-Centers-Affected-by-the-Coronavirus-Pandemic.html</guid> <link>https://www.globenewswire.com/news-release/2020/04/06/2012099/0/en/Jacada-To-Offer-Easy-to-Launch-Customer-Service-Automation-Solutions-for-Contact-Centers-Affected-by-the-Coronavirus-Pandemic.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic </title> <description><![CDATA[Jacada is providing customer service automation solutions to boost the productivity of the new and growing work-at-home contact center workforce. As greater demands are being placed on customer service and fewer experienced agents are available, our technology boosts call deflection rates and NPS drastically <pre>Jacada is providing customer service automation solutions to boost the productivity of the new and growing work-at-home contact center workforce. As greater demands are being placed on customer service and fewer experienced agents are available, our technology boosts call deflection rates and NPS drastically</pre>]]></description> <pubDate>Mon, 06 Apr 2020 12:08 GMT</pubDate> <dc:identifier>2012099</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Mon, 06 Apr 2020 12:08 GMT</dc:modified> <media:content medium="image" type="image/jpeg" width="600" url="https://ml.globenewswire.com/Resource/Download/d949a7a1-da0d-410c-a3ef-449fa0f26523"> <media:text type="html"><![CDATA[<p> <a href="https://www.globenewswire.com/news-release/2020/04/06/2012099/0/en/Jacada-To-Offer-Easy-to-Launch-Customer-Service-Automation-Solutions-for-Contact-Centers-Affected-by-the-Coronavirus-Pandemic.html"> <img src="https://ml.globenewswire.com/Resource/Download/d949a7a1-da0d-410c-a3ef-449fa0f26523" width="600" align="left" border="0" alt="call-center-software-coronavirus-free-offer" title="Launch no-code automation overnight." /> </a> </p><br clear="all" />]]></media:text> <media:credit role="publishing company">GlobeNewswire Inc.</media:credit> </media:content> <dc:subject>Company Announcement</dc:subject> <dc:keyword>visual ivr</dc:keyword> <dc:keyword>coronavirus</dc:keyword> <dc:keyword>contact centers</dc:keyword> <dc:keyword>Customer Service Automation</dc:keyword> <dc:keyword>intelligent virtual agent</dc:keyword> <dc:keyword>call center software</dc:keyword> <dc:keyword>work at home</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/02/24/1989408/0/en/Jacada-Positioned-in-2020-Gartner-Magic-Quadrant-for-Workforce-Engagement-Management-Report.html</guid> <link>https://www.globenewswire.com/news-release/2020/02/24/1989408/0/en/Jacada-Positioned-in-2020-Gartner-Magic-Quadrant-for-Workforce-Engagement-Management-Report.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Positioned in 2020 Gartner Magic Quadrant for Workforce Engagement Management Report</title> <description><![CDATA[Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management <pre>Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management</pre>]]></description> <pubDate>Mon, 24 Feb 2020 16:12 GMT</pubDate> <dc:identifier>1989408</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Mon, 24 Feb 2020 16:11 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Gartner MQ for WEM</dc:keyword> <dc:keyword>workforce engagement managemen</dc:keyword> <dc:keyword>WEM</dc:keyword> <dc:keyword>Jacada Gartner</dc:keyword> <dc:keyword>Onboarding</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/02/13/1984457/0/en/Jacada-Broadens-Hyperautomation-and-Actionable-Intelligence-with-Interact-12-Release.html</guid> <link>https://www.globenewswire.com/news-release/2020/02/13/1984457/0/en/Jacada-Broadens-Hyperautomation-and-Actionable-Intelligence-with-Interact-12-Release.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release</title> <description><![CDATA[Jacada Interact 12.0 launched with advancements in Business Intelligence and RPA administration to reinforce end-to-end customer service automation <pre>Jacada Interact 12.0 launched with advancements in Business Intelligence and RPA administration to reinforce end-to-end customer service automation</pre>]]></description> <pubDate>Thu, 13 Feb 2020 12:10 GMT</pubDate> <dc:identifier>1984457</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 13 Feb 2020 12:09 GMT</dc:modified> <media:content medium="image" type="image/png" width="600" url="https://ml.globenewswire.com/Resource/Download/6047f932-ba90-479d-a37c-cc21a33eaee0"> <media:text type="html"><![CDATA[<p> <a href="https://www.globenewswire.com/news-release/2020/02/13/1984457/0/en/Jacada-Broadens-Hyperautomation-and-Actionable-Intelligence-with-Interact-12-Release.html"> <img src="https://ml.globenewswire.com/Resource/Download/6047f932-ba90-479d-a37c-cc21a33eaee0" width="600" align="left" border="0" alt="Interact 12" title="This latest release unleashes new customer analytics visualization tools to allow enterprises to battle customer service complexity and gain insights for continuous improvement of automation that delight customers and empower employees." /> </a> </p><br clear="all" />]]></media:text> <media:credit role="publishing company">GlobeNewswire Inc.</media:credit> </media:content> <dc:subject>Company Announcement</dc:subject> <dc:keyword>RPA</dc:keyword> <dc:keyword>Customer Service Automation</dc:keyword> <dc:keyword>Call Center Automation</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2020/02/04/1979645/0/en/Jacada-Debuts-as-Customer-Service-Specialist-in-HFS-Research-Top-10-Robotic-Process-Automation-Report.html</guid> <link>https://www.globenewswire.com/news-release/2020/02/04/1979645/0/en/Jacada-Debuts-as-Customer-Service-Specialist-in-HFS-Research-Top-10-Robotic-Process-Automation-Report.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Debuts as Customer Service “Specialist” in HFS Research Top 10 Robotic Process Automation Report</title> <description><![CDATA[Innovation and Embedded Intelligence in customer service automation highlighted as key strengths <pre>Innovation and Embedded Intelligence in customer service automation highlighted as key strengths</pre>]]></description> <pubDate>Tue, 04 Feb 2020 15:32 GMT</pubDate> <dc:identifier>1979645</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Tue, 04 Feb 2020 15:32 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/11/12/1945529/0/en/Jacada-Awarded-ISV-Partner-of-the-Year-by-Leading-Cloud-Contact-Center-Provider-Five9.html</guid> <link>https://www.globenewswire.com/news-release/2019/11/12/1945529/0/en/Jacada-Awarded-ISV-Partner-of-the-Year-by-Leading-Cloud-Contact-Center-Provider-Five9.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9</title> <description><![CDATA[After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit <pre>After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit</pre>]]></description> <pubDate>Tue, 12 Nov 2019 14:55 GMT</pubDate> <dc:identifier>1945529</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Tue, 12 Nov 2019 14:55 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>RPA</dc:keyword> <dc:keyword>Five9</dc:keyword> <dc:keyword>csRPA</dc:keyword> <dc:keyword>customer service rpa</dc:keyword> <dc:keyword>CCaaS</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/07/31/1894746/0/en/Jacada-Continues-to-Impress-Declared-a-Major-Contender-in-Robotic-Process-Automation-RPA.html</guid> <link>https://www.globenewswire.com/news-release/2019/07/31/1894746/0/en/Jacada-Continues-to-Impress-Declared-a-Major-Contender-in-Robotic-Process-Automation-RPA.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Continues to Impress; Declared a “Major Contender” in Robotic Process Automation (RPA)</title> <description><![CDATA[Everest Group’s 2019 “RPA - Technology Vendor Landscape With Products PEAK Matrix™ Assessment” Of Jacada Is Call Center Solution Company's Latest Accolade Of Several This Year <pre>Everest Group’s 2019 “RPA - Technology Vendor Landscape With Products PEAK Matrix™ Assessment” Of Jacada Is Call Center Solution Company's Latest Accolade Of Several This Year</pre>]]></description> <pubDate>Wed, 31 Jul 2019 12:49 GMT</pubDate> <dc:identifier>1894746</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Wed, 31 Jul 2019 12:49 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Everest Group RPA</dc:keyword> <dc:keyword>csRPA</dc:keyword> <dc:keyword>Jacada RPA</dc:keyword> <dc:keyword>Attended RPA</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/07/18/1884514/0/en/Jacada-Positioned-in-2019-Gartner-Magic-Quadrant-for-Robotic-Process-Automation-Software.html</guid> <link>https://www.globenewswire.com/news-release/2019/07/18/1884514/0/en/Jacada-Positioned-in-2019-Gartner-Magic-Quadrant-for-Robotic-Process-Automation-Software.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software</title> <description><![CDATA[Jacada’s RPA solution debuts in the Gartner Magic Quadrant for RPA Software report <pre>Jacada’s RPA solution debuts in the Gartner Magic Quadrant for RPA Software report</pre>]]></description> <pubDate>Thu, 18 Jul 2019 11:30 GMT</pubDate> <dc:identifier>1884514</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 18 Jul 2019 11:30 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>RPA</dc:keyword> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>Gartner MQ for RPA</dc:keyword> <dc:keyword>customer service rpa</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/07/11/1881581/0/en/Jacada-Recognized-as-a-Leading-Vendor-of-Attended-Robotic-Process-Automation-RPA-by-Zinnov.html</guid> <link>https://www.globenewswire.com/news-release/2019/07/11/1881581/0/en/Jacada-Recognized-as-a-Leading-Vendor-of-Attended-Robotic-Process-Automation-RPA-by-Zinnov.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov</title> <description><![CDATA[<p>Contact center and <a href="https://www.jacada.com/solutions/csrpa" rel="nofollow" target="_blank" title="Customer Service RPA">Customer Service RPA</a> strategy moves Jacada into the “Leadership Zone” for Attended RPA</p>]]></description> <pubDate>Thu, 11 Jul 2019 15:43 GMT</pubDate> <dc:identifier>1881581</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 11 Jul 2019 15:43 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>Zinnov</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>Jacada RPA</dc:keyword> <dc:keyword>Attended RPA</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/05/02/1814067/0/en/Jacada-s-Customer-Service-RPA-two-time-winner-of-the-UK-National-Innovation-Award.html</guid> <link>https://www.globenewswire.com/news-release/2019/05/02/1814067/0/en/Jacada-s-Customer-Service-RPA-two-time-winner-of-the-UK-National-Innovation-Award.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award</title> <description><![CDATA[Award recognizes Jacada’s unique, hybrid approach to robot and human intelligent automation with its Smart Agent Assistant <pre>Award recognizes Jacada’s unique, hybrid approach to robot and human intelligent automation with its Smart Agent Assistant</pre>]]></description> <pubDate>Thu, 02 May 2019 07:00 GMT</pubDate> <dc:identifier>1814067</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Thu, 02 May 2019 07:00 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>customer service</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>Award</dc:keyword> <dc:keyword>jacada</dc:keyword> <dc:keyword>customer service rpa</dc:keyword> <dc:keyword>Robotic Process Automation</dc:keyword> <dc:keyword>chatbot</dc:keyword> <dc:keyword>CSR</dc:keyword> <dc:keyword>contact center</dc:keyword> <dc:keyword>contact centre</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/04/02/1795400/0/en/Leading-Financial-Services-Provider-Selects-Jacada-Customer-Service-RPA.html</guid> <link>https://www.globenewswire.com/news-release/2019/04/02/1795400/0/en/Leading-Financial-Services-Provider-Selects-Jacada-Customer-Service-RPA.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Leading Financial Services Provider Selects Jacada Customer Service RPA</title> <description><![CDATA[Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees <pre>Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees</pre>]]></description> <pubDate>Tue, 02 Apr 2019 14:18 GMT</pubDate> <dc:identifier>1795400</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Tue, 02 Apr 2019 14:18 GMT</dc:modified> <dc:subject>Product / Services Announcement</dc:subject> <dc:keyword>customer service</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>jacada</dc:keyword> <dc:keyword>customer service software</dc:keyword> <dc:keyword>Robotic Process Automation</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/03/19/1756923/0/en/Leading-Mortgage-Company-Leverages-Jacada-to-Drive-Customer-Service-Automation.html</guid> <link>https://www.globenewswire.com/news-release/2019/03/19/1756923/0/en/Leading-Mortgage-Company-Leverages-Jacada-to-Drive-Customer-Service-Automation.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation</title> <description><![CDATA[Jacada’s Intelligent Self-Service Provides One of the Largest Mortgage Companies in the US with Automation to Over 1.5 Million Customers <pre>Jacada’s Intelligent Self-Service Provides One of the Largest Mortgage Companies in the US with Automation to Over 1.5 Million Customers</pre>]]></description> <pubDate>Tue, 19 Mar 2019 12:00 GMT</pubDate> <dc:identifier>1756923</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Tue, 19 Mar 2019 12:00 GMT</dc:modified> <dc:subject>Company Announcement</dc:subject> <dc:keyword>customer service</dc:keyword> <dc:keyword>RPA</dc:keyword> <dc:keyword>customer experience</dc:keyword> <dc:keyword>Automation</dc:keyword> </item> <item> <guid isPermaLink="true">https://www.globenewswire.com/news-release/2019/03/12/1751977/0/en/Jacada-s-Customer-Service-RPA-Solutions-Showcased-at-Global-Industry-and-Virtual-Events.html</guid> <link>https://www.globenewswire.com/news-release/2019/03/12/1751977/0/en/Jacada-s-Customer-Service-RPA-Solutions-Showcased-at-Global-Industry-and-Virtual-Events.html</link> <category domain="https://www.globenewswire.com/rss/stock">Other OTC:JCDAF</category> <category domain="https://www.globenewswire.com/rss/ISIN">IL0010834500</category> <title>Jacada’s Customer Service RPA Solutions Showcased at Global Industry and Virtual Events</title> <description><![CDATA[Meet the Jacada Team for Thought Leadership Sessions on Deploying Autonomous CX Solutions <pre>Meet the Jacada Team for Thought Leadership Sessions on Deploying Autonomous CX Solutions</pre>]]></description> <pubDate>Tue, 12 Mar 2019 15:16 GMT</pubDate> <dc:identifier>1751977</dc:identifier> <dc:language>en</dc:language> <dc:publisher>GlobeNewswire Inc.</dc:publisher> <dc:contributor>Jacada</dc:contributor> <dc:modified>Tue, 12 Mar 2019 15:15 GMT</dc:modified> <dc:subject>Calendar of Events</dc:subject> </item> </channel> </rss>